Grievance Redressal

Last updated: January 15, 2024

1. Overview

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and to ensure efficient resolution of user complaints, Brahmin Vivah has appointed a Resident Grievance Officer.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and to ensure efficient resolution of user complaints, Brahmin Vivah has appointed a Resident Grievance Officer.

2. Grievance Officer Contact Details

Name: Abhishek Goswami

Designation: Resident Grievance Officer

Email: grievance@vivahbliss.com

Address: Brahmin Vivah HQ, Bangalore, India

Working Hours: Mon-Fri, 10:00 AM - 6:00 PM IST

3. Reporting Process

Users can report violations, including but not limited to privacy breaches, content violations, or other concerns by sending an email to the Grievance Officer. Please include the following details in your complaint:

Users can report violations, including but not limited to privacy breaches, content violations, or other concerns by sending an email to the Grievance Officer. Please include the following details in your complaint:

  • Your full name and contact information.
  • Specific details of the content or activity you are reporting (URLs, screenshots).
  • A statement explaining why the content violates our terms or the law.
  • A declaration that the information provided is true to the best of your knowledge.

4. Resolution Timeline

We will acknowledge your complaint within 24 hours of receipt and dispose of such complaint within 15 days from the date of its receipt.

We will acknowledge your complaint within 24 hours of receipt and dispose of such complaint within 15 days from the date of its receipt.